Every business must use telephone communication and for some, the telephone is the main source of new business and therefore professional call answering is an absolute must. No customer should ever experience an unanswered call – which is very much considered as the kiss of death in business circles – and when that does occur, the caller simply moves on to the next company on their listing and will more than likely make a mental note never to call again. Of course, every business is unique, and here are just a few of the industries that can really benefit from a professional telephone answering service.
- The Hospitality Industry – Hotels, motels, inns and resorts are all places that can benefit from a telephone answering service and with the majority of their reservations coming via the phone, it is very important that all calls are answered promptly and professionally. Even with a dynamic website that offers online booking, many guests prefer to call and reserve a room, as they have a few questions, and we all like to actually talk to a real person sometimes. You might already have an experienced receptionist who deals with all incoming calls, and whenever they are absent for any reason, your call handling partner can step in temporarily. When answering the phone at work, your tone of voice is very important. There is a short guide on how to answer the telephone in a business environment, which offers some useful tips.
- Service Related Businesses – Many service companies have special emergency and support numbers, so that customers can request a call out and these are generally 24/7 numbers. Rather than leaving a machine running outside of office hours, it is far better to enlist the help of a telephone answering service who will ensure that all calls are professionally handled.
- Sales Departments – If your company has a sales department, all calls need to be promptly handled and information passed on to the relevant people. Forgetting to pass a message to a sales person might result in loss of business, and whether you sell new cars or computer parts, no one wants to leave a customer hanging on the other end of a phone. Most sales teams are always mobile and with a virtual receptionist manning the phones, any leads will be instantly relayed to the right people, which results in a higher conversion rate.
- Medical Care Centres – A dental clinic, for example, would have many people making appointments by phone, and rather than leave it to your receptionist – who is always very busy – why not outsource the telephone answering to a professional provider? This is a cost-effective way to ensure that all appointments are made and with a cloud-based calendar, everyone will be updated when an appointment slot is filled and the regular receptionist can devote her time to ensuring that all patients are comfortable while waiting their turn to see the practitioner.
There are, of course, many other industries that outsource their call handling and if you would like to discover what such a company could do for your business, all it takes to make contact is an online search. The wide range of services include temporary cover, message taking and handling support and service enquiries and with affordable prices, you can ensure that your business never suffers due to unanswered telephone calls.